LiveChime Learning Center

Whether you're just getting started with LiveChime or want to learn more about how LiveChime can increase your sales - the resources, videos, links, & whitepapers available below will provide you with all the information you'll need to take your online marketing to the next level.

Maximizing Insurance Lead Conversions Listen to Kelly Ryan, a Seattle-area Insurance Salesman for over 20 years, describe how he uses LiveChime to convert the most leads into customers.

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Take it to The Next Level

Using LiveChime to take your web marketing efforts to the next level can significantly impact sales. Come back here often to watch, listen, and read about how you can use live chat as a marketing communications channel for your online business.

    

Frequently Asked Questions

Will the browser be redirected to a different web page Will the browser be redirected to a different web page when someone clicks my chat link? No, LiveChime will insert the chat frame above the current web page, leaving their current page below. When they close the chat, the original web page will return to a full screen. No need to click the back button, they will still be on the original web page. Will I know why someone is trying to reach me?. Will I know why someone is trying to reach me? When you place your LiveChime link, you can add a subject to the end of the chat link. These can be one word such as: /insurance, /car and /house or multiple descriptive keywords separated by dashes such as: /1964-lincoln-continental. When the chat request comes to you, these words come with it and you will know the subject of the request. Why would someone want to chat with me Why would someone want to chat with me when they could just call? People feel comfortable in a chat because it is anonymous and they can decide at any point to leave without fear of direct sales pressure or unwanted callbacks. Why don’t I just wait for someone to send me an email Why don't I just wait for someone to send me an email if they are interested? Email does not necessarily lead to an instant response. Today, people look for instant gratification. If you don't offer the option to chat you may lose the momentum of a potential sale. What if I do not want people to see my real name? What if I do not want people to see my real name? We provide users with 2 links – one with their actual user name and one with a random 6 digit alphanumeric code. The alphanumeric link can be used on pages where you want to be totally anonymous. The personalized link can be used when you want to use your name (i.e., on real estate listings). What if I do not have a smart phone with Internet access? What if I do not have a smart phone with Internet access? If you do not have a smart phone or Internet-ready mobile phone, you will need to respond on a computer. Future versions of LiveChime will support two-way text-to-chat from most mobile phones. Standard text messaging fees may apply. I am having trouble remembering to log in to the site. I am having trouble remembering to log in to the site. Do you have an application that I could install on my Windows computer that could monitor for incoming chats? Yes, you can download our free Chat Monitor application here: LiveChime Chat Monitor (requires Windows XP SP2 or above). How can I see my chat and lead history? How can I see my chat and lead history? Upgrade to LiveChime Pro. LiveChime Pro is ad-free and offers additional features such as chat/lead history and link management. How can I keep track of all my links? How can I keep track of all my links? LiveChime makes it easy for you to monitor the performance of your links and customize the settings. This lets you see which links are producing the most leads as well as the ability to create unique messages for each link based on what you might be selling. Can I have more than one user name? Can I have more than one user name? You can only have one user name associated with each account. Each additional username requires a new account. Each LiveChime account comes with 2 links – a user name link and an anonymous link.

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